Order by 11am for same day delivery

Returns & Exchanges Policy

At FLWR BX, we take great care in selecting and arranging fresh flowers to ensure they arrive in excellent condition.

Due to the perishable nature of fresh flowers, our exchange and return policy is outlined below.

Freshness Guarantee

We guarantee that all flowers delivered are fresh and of high quality. If you are dissatisfied with the quality of your flowers upon delivery, please contact us within 24 hours of receiving your order.

Eligibility for Exchange or Refund

You may be eligible for an exchange, replacement, or refund if:

  • The flowers arrive damaged or wilted.
  • The wrong product was delivered.
  • The arrangement is significantly different from the product ordered.
  • The order was damaged during delivery.

To process your request, we may require:

  • Your order number.
  • Clear photographs of the flowers and packaging.
  • A description of the issue.

Non-Returnable Items

Due to health, safety, and perishability reasons, we cannot accept returns or exchanges for:

  • Fresh flowers that have been properly delivered and accepted.
  • Orders reported more than 24 hours after delivery.
  • Damage caused by improper care, handling, or storage after delivery.
  • Customized or personalized floral arrangements, unless they arrive damaged or incorrect.

Exchange Process

If your claim is approved, we may offer one of the following remedies:

  • A replacement arrangement of equal value.
  • A partial or full refund.
  • Store credit for future purchases.

The remedy provided will depend on the nature of the issue and product availability.

Delivery Issues

If no recipient is available at the delivery address and the flowers are left in a safe location according to delivery instructions, we are not responsible for any deterioration that occurs after delivery.

Customers are responsible for providing accurate delivery information. Refunds or replacements cannot be guaranteed for orders delivered to incorrect addresses supplied by the customer.

Contact Us

For any concerns regarding your order, please contact our customer service team within 24 hours of delivery:

Email: hello@flwrbx.com.au
Phone: 0409870139

We are committed to ensuring customer satisfaction and will work to resolve any issues promptly.